Warranty and Return

This update does not reduce any rights or commitments that applied when an existing order was placed.

Delivery Delays and Lost Shipments

We provide tracking information after dispatch. If tracking shows a problem or delivery is overdue against your confirmed shipping schedule, contact support with your order number and tracking details. We will investigate with the logistics provider and contact you about the next steps. Tracking updates do not restart the transit-time calculation.

For exceptional delays where a shipment is overdue but still in transit, we will discuss the situation with you and provide a USD 10-20 discount coupon as agreed. If a shipment is confirmed lost, we will discuss the case with you and arrange reshipment or a refund according to your choice.

Our support team will contact you by email about shipping issues and the next steps.

A discount coupon does not replace any refund or other remedy required by applicable law.

Damaged, Missing or Incorrect Items

Please report damaged, missing or incorrect items within 7 days of delivery. You may choose reshipment or a refund, and we will cover the related shipping costs. Contact support with your order number and a description of the issue. Photos of the goods, packaging and shipping label, where available, help us investigate.

This reporting period does not limit your product-quality warranty or any rights provided by applicable law.

12-Month Product-Quality Repair Warranty

All products are covered by our 12-month product-quality repair warranty from delivery, including single-unit retail, small wholesale and custom orders. Repair is the remedy provided under this commercial warranty. Customers are responsible for the shipping costs related to warranty repairs, except where applicable law requires otherwise. Contact support with your order number, product details and a description of the quality issue so we can arrange the repair process.

The separate policy for damaged, missing or incorrect items reported within 7 days of delivery continues to apply, including the choice of reshipment or a refund and our responsibility for the related shipping costs.

This warranty does not limit any longer guarantee or other rights provided by applicable law.

Order Changes, Cancellations and Customer-Requested Splitting

Orders can be changed or cancelled before preparation begins. Under our voluntary order-change policy, we do not accept buyer-requested changes, cancellations or order splitting during preparation, after custom production, or after dispatch. Contact support as soon as possible with your order number and request so we can check the current order status.

This policy does not restrict any cancellation, withdrawal, refund or other rights provided by applicable law.

Unavailable Items and Seller-Arranged Split Shipments

If an item is unavailable or we need to split a shipment, we will contact you by email and SMS to discuss a refund or compensation for the affected costs. Any compensation amount and revised arrangements will be agreed with you. Any proposed product substitution or additional charge will be confirmed with you before proceeding. Tracking details are provided for each consignment when available.

These arrangements do not replace any refund or other remedy required by applicable law.

How to Request Warranty or Return

Contact our customer support team at support@tendollarstore.com with your order number, product name or SKU, and a description of the issue. Photos or videos, where available, can help us assess the problem.

Please contact us before returning any goods. Once our support team has approved the return, we will provide the return address and instructions. Send the goods to the address provided by our support team.

Refund and Processing Time

Where a return is required, we process refunds or arrange reshipment within 5-7 business days after the returned goods have been received and inspected.

Where no return is required, including confirmed lost shipments, we process refunds or arrange reshipment within 5-7 business days after you and our support team agree on the refund or reshipment arrangement.

This is our processing time, not a guarantee of when refunded funds will appear in your account or when a reshipment will arrive. Refund posting times depend on your payment provider or bank. Transit time for a reshipment begins after dispatch and is separate from the processing period.

These processing arrangements do not limit any rights or remedies provided by applicable law.

Lifetime Technical Support

TenDollarStore provides lifetime technical support for all purchased products, including retail, wholesale and custom orders. Support includes product-use guidance, troubleshooting and assistance with finding available spare parts.

Lifetime technical support does not include lifetime free repairs or free spare parts. It does not replace or limit our separate 12-month product-quality repair warranty, our policy for damaged, missing or incorrect items, or any rights provided by applicable law.

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