Shipping information

Shipping Information

Where can we deliver?

We deliver to most countries worldwide with DDP (Delivered Duty Paid) service. This means customs clearance, duties, and taxes are fully included — no hidden fees. Packages are shipped directly to your door by our trusted logistics partners.

Exceptions: At present, we are unable to ship to South Sudan and Palestine.

What shipping methods are offered, and what are the delivery times?

  • Express Air (DHL, FedEx, UPS): 3–5 business days door-to-door.
  • Expedited Ocean(Matson + UPS/FedEx): 18–25 business days, or 25–35 business days during peak seasons (e.g., Christmas, Chinese New Year).

All shipping times are estimates in business days (Monday to Friday). Delays may occur due to force majeure, public holidays, or other factors outside our control, but we always work to ensure smooth and timely delivery.

What is the shipping cost?

All shipping costs are included in our DDP service. The price you see at checkout is the final price — taxes, customs clearance, and delivery to your door are already included. There are no hidden charges.

Order Confirmation

After placing your order, you will receive an email confirmation. If you have any special requests, please contact us as soon as possible before your order enters processing.

Processing Time

Most orders are processed and shipped within 24 hours. In rare cases, depending on stock availability, processing may take 3–5 business days. For orders with multiple items, the processing time is based on the item with the longest lead time.

Note: Processing time is separate from shipping time. Total delivery time = processing time + shipping time.

Tracking Your Order

Tracking numbers will be provided once your order has been shipped. Please allow 1–3 business days for tracking information to update on the courier’s system. The estimated delivery time remains valid regardless of tracking update delays.

About Customs and Taxes

All orders are shipped on a DDP (Delivered Duty Paid) basis. This means customs clearance, duties, and taxes are already included in your price. Customers will not be asked to pay any additional import tax, customs fees, or handling charges upon delivery.