Terms and Conditions

User Account

Customers must provide accurate and complete information when creating an account on tendollarstore.com. Multiple accounts are permitted (e.g., where a business requires separate users) provided they are used responsibly. We may suspend or merge accounts if we detect misuse, fraudulent activity, or attempts to circumvent our policies. Customers are responsible for keeping login credentials confidential and for all activities under their account.

Ordering

Whilst all efforts are made to ensure accuracy of product descriptions, specifications and pricing, errors may occasionally arise. Should such a situation occur, tendollarstore.com cannot accept your order. You will be contacted with an explanation and a corrected offer. The information displayed is considered an invitation to purchase, not a confirmed offer. The contract is confirmed upon supply of goods.

Given the popularity and/or supply constraints of some products, tendollarstore.com may limit the number of products available for purchase, including after you place an order.

All transactions on tendollarstore.com are processed and fulfilled by TEN DOLLAR STORE LTD, a company registered in England and Wales with Company Number 15931695, and registered office at 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. Reach us anytime at support@tendollarstore.com.

Order Cancellation

Customers can cancel their order at any time prior to shipping by contacting our Support Center. However, once the order has been dispatched, the order cannot be cancelled, changed, or refunded. Upon receipt of the package, our Warranty and Return policy comes into effect.

Shipping and Delivery

All shipping provided by tendollarstore.com is on a DDP (Delivered Duty Paid) basis — customs clearance, duties, and taxes are included. There are no hidden charges. Our logistics partners handle tax, customs, and door-to-door delivery.

Typical delivery times: Express Air (DHL, FedEx, UPS): 3–5 business days; Expedited Ocean(Matson + UPS/FedEx): 18–25 business days (25–35 in peak season).

We try to make the delivery process as simple as possible and we can send your order either to your home or to your workplace. We can ship to PO Boxes via all shipping methods, except for expedited services that require signature (express shipments must be delivered to physical addresses).

Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas and the Chinese Lunar New Year, please allow extra delivery time. During those special occasions we will provide notices to reflect possible delays.

Customers are responsible for providing complete and accurate shipping addresses. tendollarstore.com cannot make changes to your shipping address once a package has been shipped. All orders reported as “delivered” by shipping companies are considered delivered. We will assist with tracking and carrier claims where applicable.

Exchange and Returns (B2B Policy)

All orders are carefully inspected before shipment to ensure product quality. As a B2B wholesale supplier, returns are accepted only in cases of defective or damaged products, or if the wrong items are delivered.

Customers must notify us within 7 days of delivery if they receive incorrect, damaged, or defective goods. After confirmation by our support team, we will arrange either a replacement or a refund.

Returns for reasons such as overstock, change of mind, or normal pricing changes (e.g. promotions, discounts, sales events) are not accepted.

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (incorrect or defective items). For qualifying cases, Ten Dollar Store Ltd. will cover the cost of reshipment for replacements.

Please note that as a wholesale platform, customized, clearance, and bulk volume orders are non-refundable and non-returnable except in the case of manufacturing defects.

Non-Returnable

Discounted or end-of-line products can only be returned for repair. No refunds or replacements will be made.

Incorrect/Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us immediately.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content are accurate, complete, reliable, or error-free. From time to time there may be information on tendollarstore.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

If a key product specification (such as size, material, functionality, or certification) is changed after you place an order or within seven days of delivery, you may cancel and return the order for a full refund. Please note that changes in product pricing due to promotions, sales events, or market fluctuations are considered normal business practice and do not qualify as a valid reason for cancellation or refund.

Prices

Prices and availability of items are subject to change without notice. All prices on tendollarstore.com are inclusive of taxes and duties. Customers will not be asked to pay additional import tax or duties upon delivery.

Privacy Notice

Newsletter subscription on the registration page respects customer privacy. Please read our Privacy Policy here: https://www.tendollarstore.com/pages/privacy-policy.

Customer Conduct

Although tendollarstore.com will always strive to resolve issues to the satisfaction of the customer in a professional, courteous and friendly fashion, we will not tolerate any unacceptable or unreasonable behavior towards our Customer Service Team members.

Unacceptable behavior directed towards Customer Service staff or tendollarstore.com may include: any and all direct or implied threats on any communication channel; intimidating language; personal and verbal abuse; sexist, racist, homophobic or derogatory remarks; rudeness; inflammatory statements; swearing; and unsubstantiated allegations. Persistently making habitually demanding or vexatious complaints despite the matter having been fully addressed; repeating complaints despite reasonable and fair solutions offered in accordance with our policies; asking, expecting or demanding staff to breach established company policy (e.g., refund amount, timelines, special compensation); seeking unrealistic outcomes beyond our policies; repeatedly changing the nature or desired outcome of a complaint after a formal response; excessive number of complaints compared to total purchase value history.

For such behavior, complainants may be advised and formally notified that their language is unacceptable, they must refrain from intimidation and threats, and there will be no further correspondence if such behavior persists. tendollarstore.com reserves the right to no longer accept orders from the customer in the future without further notice.

Complaint Escalation Process

This process applies strictly to Customer Service issues. For separate legal issues such as copyright, please view our legal page. If the customer is dissatisfied with the solution offered by our Customer Service, the customer may escalate by emailing support@tendollarstore.com with the subject line “Formal Complaint”. We aim to respond within 24 hours except on weekends and public holidays. (Live chat and telephone are presales channels only; aftersales complaints are not resolved via live chat or phone.)

Conditions of Use — Copyrights

All content included on the site such as text, graphics, logos, button icons, images, audio clips, digital downloads and software are owned by tendollarstore.com and are protected by international copyright laws.

License and Site Access

tendollarstore.com grants you a limited license to access and make personal use of this site. This license does not include any forms of commercial use of this site or its contents, any collection and use of any products, any collection and use of any product listings, descriptions or prices, any derivative use of this site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or similar data gathering and extraction tools. This site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any interest without express written consent from tendollarstore.com.