Terms and Conditions

User Account

Customers must provide accurate and complete information when creating an account on tendollarstore.com. Multiple accounts are permitted (e.g., where a business requires separate users) provided they are used responsibly. We may suspend or merge accounts if we detect misuse, fraudulent activity, or attempts to circumvent our policies. Customers are responsible for keeping login credentials confidential and for all activities under their account.

Ordering

For orders placed and paid for through our online checkout, your order is accepted and the sales contract is formed when payment is successfully completed. Order preparation, dispatch and transit are separate stages.

Any purchase quantity limits will be displayed or confirmed before payment. If we discover a stock shortage or a material product or pricing discrepancy after payment, we will contact you to explain the issue and agree on the next steps. We will confirm any proposed substitution, additional charge or split shipment with you before proceeding. Any agreed refund or compensation will be handled in accordance with our applicable policies. This does not limit your rights under applicable law.

Orders arranged through an individual quotation are subject to the terms confirmed in that quotation.

TEN DOLLAR STORE LTD is the contracting seller, invoice issuer and principal payee for orders placed on TenDollarStore. Our operations in Shenzhen, China handle shipping and dispatch. Dispatch arrangements for each order are confirmed separately; USA & China sourcing does not mean that every order ships from the USA or the United Kingdom.

TEN DOLLAR STORE LTD is registered in England and Wales under company number 15931695. Its registered office is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. This address is our registered office only and does not receive returns. Contact support@tendollarstore.com for an approved return address before sending goods.

Order Changes and Cancellations

Orders can be changed or cancelled before preparation begins. Under our voluntary order-change policy, we do not accept customer-requested changes, cancellations or order splitting during preparation, after custom production, or after dispatch. Please contact our 24/7 customer support team as soon as possible with your order number so we can check its status.

This policy does not limit cancellation, withdrawal, refund or other rights provided by applicable law. Dispatch does not remove your rights under our policies for lost shipments or damaged, missing or incorrect items. Changes to these terms do not reduce rights or commitments that applied when an existing order was placed.

Unavailable Items and Seller-Arranged Split Shipments

If an item is unavailable or we need to split a shipment, we will contact you by email and SMS to discuss a refund or compensation for the affected costs. Any compensation amount and revised arrangements will be agreed with you. Any proposed substitution or additional charge will be confirmed with you before proceeding.

Preparation and Delivery

Most in-stock orders ship within 24 hours of ordering. Some custom orders or orders requiring extra processing take 1–3 business days. Transit times begin after dispatch and do not include preparation time. Custom production and project-based sourcing have separately quoted preparation and delivery schedules.

• Single-unit retail: International Air Parcel, normally 7-10 business days after dispatch, with a maximum standard transit time of 15 business days.
• Small wholesale: international air express via DHL, FedEx or UPS, normally 3-5 business days after dispatch, with a maximum standard transit time of 7 business days.
• Small wholesale on supported routes: expedited ocean and courier delivery, normally 18-25 business days after dispatch, or 25-35 business days during peak season.

The ocean-and-courier service combines sea transport from China, using Matson Express on applicable routes, with UPS or FedEx delivery in the destination country. The final leg may use ground or air transport depending on the route.

These three standard services provide DDP door-to-door delivery. Alternative arrangements, including delivery to a destination port, are available by agreement and will be specified in your quote. Please check our Shipping Information page for the applicable service details and contact us before ordering if you have a time-sensitive requirement or a PO Box address.

If a shipment is delayed or tracking shows a problem, contact support with your order number and tracking details. Tracking updates do not restart the transit-time calculation. Our team will investigate and contact you by email about the next steps.

Business days are Monday to Friday. Major holidays, including Christmas and the Chinese Lunar New Year, may affect preparation or delivery; we will provide notices about possible delays.

Please provide a complete and accurate shipping address. We cannot change the address after dispatch. If tracking shows delivery but you have not received your shipment, contact support so we can investigate with the carrier.

Delivery Issues, Returns and Product-Quality Warranty

For exceptional delays where a shipment is overdue but still in transit, we will discuss the situation with you and provide a USD 10-20 discount coupon as agreed. If a shipment is confirmed lost, we will arrange reshipment or a refund according to your choice. Our support team will contact you by email about shipping issues and the next steps.

Please report damaged, missing or incorrect items within 7 days of delivery. You may choose reshipment or a refund, and we will cover the related shipping costs. This reporting period does not limit your product-quality warranty or any rights provided by applicable law.

All products are covered by our 12-month product-quality repair warranty from delivery, including retail, small wholesale and custom orders. Repair is the remedy provided under this commercial warranty. Customers are responsible for shipping costs related to warranty repairs, except where applicable law requires otherwise. The separate policy for damaged, missing or incorrect items reported within 7 days continues to apply.

Our delivery-issue and warranty policies also apply to discounted and clearance products. Please see Warranty and Return for the full process. These policies do not limit any longer guarantee, refund or other remedy provided by applicable law.

Please contact our support team before returning goods and use the return address provided after approval. We process refunds or arrange reshipment within 5-7 business days after returned goods have been received and inspected. Where no return is required, including confirmed lost shipments, this period begins after you and our support team agree on the refund or reshipment arrangement. Refund posting times and reshipment transit times are separate from this processing period.

All purchased products also receive lifetime technical support for product-use guidance, troubleshooting and help finding available spare parts. This does not mean lifetime free repairs or free spare parts and does not replace or limit the separate product-quality warranty or delivery-issue policy.

Under our voluntary returns policy, returns for overstock, change of mind or normal price changes are not accepted. This does not limit any cancellation, withdrawal, return or refund rights provided by applicable law.

See Warranty and Return for the full process.

Product Descriptions

While we try in good faith to be as accurate as possible, we do not warrant that product descriptions or other content are accurate, complete, reliable, or error-free. From time to time there may be information on tendollarstore.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

If a key product specification (such as size, material, functionality, or certification) is changed after you place an order or within seven days of delivery, you may cancel and return the order for a full refund. Please note that changes in product pricing due to promotions, sales events, or market fluctuations are considered normal business practice and do not qualify as a valid reason for cancellation or refund.

Changes to a website description do not, by themselves, change the specifications agreed for an existing order. We will contact you about a material discrepancy and confirm any proposed substitution or additional charge with you before proceeding. This section does not limit any rights provided by applicable law.

Retail Prices, Wholesale Prices and Quotes

Retail product prices include shipping and import duties. A single-unit retail purchase can be used for personal use or to evaluate an in-stock sample.

Wholesale product prices exclude shipping and import duties. These charges are calculated and added at checkout, where you can review the order total before payment. For a manually quoted order, the quote will specify the products, quantities, shipping arrangement and included charges before you pay. Any separately agreed arrangement, such as delivery to a destination port, will be stated in the quote.

If you need 2-10 units, you can order at the retail price or contact us for a quote. If you need more than 10 units of a product but fewer than its listed MOQ, contact us for pricing based on your required quantity. Different colors of the same product can be combined to meet that product's MOQ. For mixed-product or mixed-color orders, contact us with your selection and quantities.

Listed prices and availability may change. Changes to our terms do not reduce rights or commitments that applied when an existing order was placed.

Privacy Notice

Please read our Privacy Policy for information about personal data and privacy choices. Order and service messages are separate from promotional marketing. Providing a contact number for delivery or after-sales assistance does not, by itself, mean that you have subscribed to promotional messages.

Customer Conduct

We ask customers and staff to communicate respectfully. Threats, harassment and discriminatory abuse are not acceptable. Where necessary, we may limit a particular communication channel while providing a reasonable alternative for resolving legitimate order issues. Such restrictions do not remove applicable warranty, refund or statutory rights. A good-faith complaint or request to exercise legal rights is not, by itself, abusive behavior.

Customer Support

Our human customer support team is available 24/7. Chat, WhatsApp and telephone support can receive after-sales requests as well as pre-purchase questions. You can also email support@tendollarstore.com. Please include your order number and a description of the issue. Formal complaint handling is recorded by email.

Complaint Escalation Process

If you are dissatisfied with the handling of an issue, email support@tendollarstore.com with the subject line "Formal Complaint". Include your order number, a summary of the issue, relevant evidence and the outcome you are seeking.

We provide an initial human response within 24 hours of receiving your formal complaint, including weekends and public holidays. These are calendar hours, not business hours. Complex cases may require further investigation; we will explain the next steps and keep you informed of progress. The initial response commitment is not a promise that every complaint will be resolved within 24 hours.

You may raise an after-sales concern through chat, WhatsApp or telephone. We will move the formal review to email to record the details and agreed outcome. This process does not limit your statutory rights or any payment-provider dispute or other complaint channels available to you. For intellectual property concerns, please see our Intellectual Property Policy.

Conditions of Use — Copyrights

Content on this website, including text, graphics, logos, product images, videos and software, is owned by TenDollarStore or its licensors and is protected by applicable intellectual property laws. Authorized product-media use is described below and in our Intellectual Property Policy.

License and Site Access

You may use this website to evaluate products, request quotes and place retail or business orders. Website content is owned by TenDollarStore or its licensors. Customers who have purchased relevant products may use specified authorized product images and videos for listings and advertising as described in our Intellectual Property Policy, including the permitted cropping, translation and addition of their branding.

Permission to use specified product materials does not authorize copying or republishing the website as a whole, collecting private account information, or using automated extraction to circumvent access restrictions. Any other use of protected website content requires the appropriate permission.