Wholesale, Retail & Shipping FAQ

We serve dollar stores, supermarkets, convenience stores, independent retailers and online sellers worldwide, including Amazon and TikTok sellers.

Buy a single item for personal use or as a sample, place a wholesale order, or contact us for bulk purchasing, customization and sourcing.

Yes. Buy one unit through the retail option to check the standard product.

Sample credit: When placing a subsequent small wholesale order, send us your sample order number. We’ll credit its product cost, original shipping charges and import duties toward that order.

Custom samples: Samples with your logo, custom packaging or product changes have separately quoted costs and lead times.

• Retail: The product, international air parcel shipping and import duties.
• Wholesale: The product only. Shipping and import duties are added at checkout before payment.
• Quoted orders: Your quote confirms the costs and included charges.

Check whether the listed price is per item, set or carton. TenDollarStore is our brand name; prices vary by product, quantity and purchase option.

The minimum order quantity (MOQ) varies by product. Check the wholesale option on the product page.

MOQs may reflect factory carton quantities or an economical shipment size for a particular route. No single carton quantity or shipping-weight threshold applies to all products.

The single-unit retail option is separate from wholesale MOQs.

Yes.

• 2–10 units: Order through the retail option or contact us for a quote. Retail pricing terms apply to retail purchases.
• More than 10 units of the same product, below its MOQ: Contact us for a quote based on your quantity.

A quote does not automatically qualify your order for the listed wholesale price.

You can combine available colors of the same product to meet its MOQ.

For different products, send us your product list, colors and quantities. We’ll quote the order and confirm shipping arrangements. Each product’s listed MOQ still applies when ordering directly through its wholesale option.

Send us:

• Product links or SKUs
• Colors and quantities
• Delivery country and ZIP or postal code
• Any required delivery date

For customization, include your artwork, packaging needs and labeling requirements. Tell us whether you need samples, a mixed wholesale order or a bulk shipment.

Pay by card through Stripe. Apple Pay and Google Pay are available when shown at checkout.

For orders quoted by our team, we also accept PayPal, Wise and bank transfer. Contact us before paying to confirm the payment method, currency, total amount and recipient details.

See our Payment Methods page for details.

We ship to most countries. Available services depend on the product and delivery address.

• Retail and stock samples: International Air Parcel
• Wholesale: Air Express via DHL, FedEx or UPS
• Supported routes: Expedited Ocean via Matson, with UPS or FedEx delivery after customs clearance

These services deliver to your address. Ocean shipments travel by sea, followed by ground or air delivery.

If checkout shows no suitable option, or you need delivery to a destination port, contact us for a quote.

Most in-stock orders ship within 24 hours of ordering. Some custom orders or orders requiring extra processing take 1–3 business days.

Custom manufacturing and additional sourcing have separate lead times, confirmed before you proceed.

Transit times begin after dispatch. All times below are in business days.

Ocean shipping is available on supported routes. Your shipment’s route and schedule are confirmed when arranged.

Use our Track Your Order page or the carrier’s website once tracking is available. Report tracking problems or overdue deliveries with your order number and tracking details. Tracking updates do not restart the transit period.

Delayed shipments: For exceptional delays while goods are still in transit, we’ll discuss the situation and arrange a $10–$20 USD discount coupon, as agreed. This does not replace any refund or remedy required by law.

Confirmed lost shipments: Choose reshipment or a refund. We’ll email you about the next steps.

Our standard door-to-door services use Delivered Duty Paid (DDP) shipping. We handle import clearance and the agreed import charges.

Retail prices include shipping and import duties. For wholesale orders, these charges are added at checkout before payment. Custom delivery arrangements follow your quote.

If a carrier requests an unexpected import payment, send us the notice so we can check your order.

We’ll contact you by email and SMS to agree on a refund or compensation for the affected costs and any revised arrangements.

Product substitutions and additional charges require your confirmation. We provide tracking for each shipment when available.

These arrangements do not replace any refund or remedy required by law.

Yes. Send us your specifications, artwork, quantity and delivery requirements. We’ll confirm the MOQ, pricing, production timeline and any sample or artwork approvals.

Packaging:

• Materials are generally free for orders of more than 500 units.
• Setup and prototyping fees can generally be waived for orders of more than 1,000 units.
• Final terms depend on quantity and complexity and are confirmed in your quote.

Labels: Barcode and marketplace-label printing, application and help preparing label files are free.

Confirm any design, quantity or packaging changes before production proceeds.

Yes. We provide sourcing in China and the USA, including purchasing and supplier coordination. Sourcing fees are agreed per project; warehousing is free.

We can arrange sample checks, spot checks, individual-item inspections and factory inspections. Inspection fees depend on the work required and factory location. Your quote confirms the charges and any included sample checks.

After you place an order, we normally provide:

• Product photography
• Warehousing
• Repacking
• Delivery to your designated freight forwarder in China

For warehouse delivery, send us the address, contact details and receiving requirements.

Special requirements and related charges are agreed separately. International freight and import arrangements beyond delivery to your forwarder are confirmed separately in your quote.

Yes. After purchasing the relevant products, you may use the specified authorized photos and videos, including authorized supplier materials, on Amazon, TikTok, eBay, your own store and related advertising.

You may crop them, translate text and add your branding, provided they accurately represent the product.

Permission covers authorized materials only. See our Intellectual Property Policy for details.

Contact us within 7 days of delivery with your order number and photos or videos. Choose a replacement or refund; we cover the related shipping costs.

Get approval before returning anything. We’ll provide the return address and instructions.

Refunds or replacements are processed within 5–7 business days after we receive and inspect the return. If no return is needed, this period starts when we agree on the solution.

Bank processing and replacement delivery take additional time. The reporting period does not limit your warranty or statutory rights.

All retail, wholesale and custom products have a 12-month warranty from delivery for quality-related repairs. Customers cover repair shipping costs unless applicable law requires otherwise.

Lifetime technical support includes usage guidance, troubleshooting and help finding available replacement parts. It does not include free lifetime repairs or parts.

Contact us with your order number and issue details. See our After-Sales Policy for full terms. Your statutory rights remain unaffected.

Yes, before order preparation begins. Contact us promptly with your order number and request.

Once preparation has begun, we do not accept customer-requested changes, cancellations or order splitting. This also applies after custom production or dispatch.

These terms do not limit cancellation, withdrawal or refund rights provided by law.