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Returns & Warranty

• Damaged, missing or incorrect items: Contact us within 7 days of delivery with photos or videos. You may choose a replacement or refund; we cover the related shipping costs.
• 12-Month Warranty: All retail, wholesale and custom products are covered by a 12-month warranty for quality-related repairs. Customers are responsible for shipping costs for warranty repairs. Applicable statutory rights remain unaffected.
• Returns: Contact us before returning any item. Once approved, we will provide the return address.
• Lifetime technical support: We provide usage guidance, troubleshooting and help finding replacement parts. This does not include free lifetime repairs or replacement parts.

See our After-Sales Policy for full terms and processing times.

Shipping

Most in-stock orders ship within 24 hours. Some custom orders or orders requiring extra processing take 1–3 business days. Transit times begin after dispatch.

• Retail & stock samples — International Air Parcel: Usually 7–10 business days, up to 15 business days.
• Wholesale — Air Express (DHL/FedEx/UPS): Usually 3–5 business days, up to 7 business days.
• Expedited Ocean (Matson + UPS/FedEx): Usually 18–25 business days, or 25–35 business days during peak season, on supported routes.

These services deliver door-to-door to supported destinations.

Pricing

• Retail: The displayed price includes international air parcel shipping and import duties.
• Wholesale: Wholesale prices exclude shipping and import duties. These charges are calculated and added before payment.

See our Shipping Policy for available services and destination details.

Quick FAQ

What to know before you order

1. Is there a minimum order quantity?

You can buy a single unit through the retail option. Wholesale minimums vary by product—check the wholesale option on this page. For mixed products or quantities below the MOQ, contact us for a quote.

2. When will my order ship?

Most in-stock orders ship within 24 hours. Some custom orders or orders requiring extra processing take 1–3 business days. Custom manufacturing has separate lead times.

Transit times begin after dispatch. See Shipping & Returns for estimated delivery times.

3. What does the price include?

Retail: Product, international air parcel shipping and import duties.

Wholesale: Product only. Shipping and import duties are added at checkout before payment.

Quoted orders follow the terms confirmed in your quote.

4. Can I add my logo or custom packaging?

Yes. Contact us about custom branding, packaging or labels. We’ll confirm the minimum quantity, pricing and lead time for your requirements.

5. Can I order a sample first?

Yes. Buy one unit through the retail option to check the standard product. When placing a subsequent small wholesale order, send us your sample order number—we’ll credit its product cost, original shipping charges and import duties toward that order.

View all FAQs →

What our users say

Real stories from wholesale buyers worldwide

❝

Fast delivery and very professional service. We ordered mixed SKUs, and everything arrived in perfect condition. The whole process was smooth and saved us time. TenDollarStore has become a reliable partner for our small wholesale business, and we’ll definitely order again.

Michael R. ✅ Verified B2B Buyer
Dollar Store Owner · USA

❝

The MOQ is very low and shipping is completely transparent. The DDP pricing helped us avoid customs hassle and gave us peace of mind. TenDollarStore made it easy to source different SKUs at once. For any new reseller in Europe, this is a trustworthy wholesale partner.

Ana G. ✅ Verified B2B Buyer
Convenience Shop Buyer · Spain

❝

Excellent sourcing support from start to finish. We shared a video of the product we wanted, and the team found the exact factory for us. The items were well labeled, packed with our own branding, and delivered safely. It’s rare to find this level of detail in B2B sourcing.

Lucas M. ✅ Verified B2B Buyer
Importer & Reseller · Brazil

❝

Our order arrived in less than two weeks with Matson + UPS. The packaging was strong, the products matched the description exactly, and the quantities were correct. For small online retailers like us, this level of efficiency and consistency makes a huge difference in scaling.

Sarah T. ✅ Verified B2B Buyer
Online Retailer · USA

❝

Clear communication and reliable quality throughout the process. We were impressed by how easy it was to get small-MOQ wholesale with consistent service. The pricing is transparent and competitive, and we’re already planning larger FCL orders with TenDollarStore in the future.

Martin K. ✅ Verified B2B Buyer
Wholesale Buyer · Germany